Refund policy

If the fork does not earn its place in your daily rhythm, send it back. We pay return shipping. No questions.

Last updated · 23 May 2026

We would rather have you keep your money than something you do not use. The guarantee runs for thirty full days from the date your order arrives.

Eligibility

A return is eligible if:

  • The request is made within 30 days of delivery.
  • The fork is in the condition you received it — original box, mallet, care card, Pocket Field Guide included.
  • The fork has not been damaged through misuse (struck against hard surfaces, dropped from height, submerged in water).

How to return

Three steps. No call required.

  1. Email support@tonebound.com with your order number and reason for return.
  2. We email you a prepaid return label within 4 hours (business days). The shipping is on us.
  3. Drop the package at any DHL / FedEx / UPS location, or arrange home pickup with the return label QR code.

Refund timeline

Once the package arrives at our return centre, we process the refund within 3 business days. The refund is issued to the original payment method. It typically takes a further 5 to 10 business days to appear on your statement, depending on your bank.

If you do not see the refund after 10 business days from our processing email, write to us — we will trace it directly with our payment processor.

Damaged or defective items

If your fork arrives damaged in transit, or develops a defect within the lifetime warranty period, you do not need to return it. Email support@tonebound.com with a photo within 14 days. A replacement ships immediately. We absorb the cost.

What is not refundable

  • Forks returned outside the 30-day window.
  • Forks damaged through misuse (struck against hard surfaces, dropped, submerged).
  • Gift cards.
  • Original shipping fees on orders below $40 (we refund product cost only; below $40 the shipping is non-refundable).

Exchanges

Want a different frequency? We process exchanges as a refund + new order. Email us and we will guide you — usually the new fork ships before the original arrives back to us.

International returns

Same policy applies worldwide. Return shipping is on us. Any customs / VAT paid on the original order is refunded by us, since we ship duty-paid (DDP) on most routes. For non-DDP routes, you may need to claim the import VAT directly from your local customs authority — we provide the documentation.

Questions? Write to us at support@tonebound.com — we answer every message personally, usually within four hours.