Kontaktinformationen

We answer every email personally — usually within four hours. No bots. No ticketing system.

Last updated · 23 May 2026

For every kind of enquiry — order help, returns, wholesale, press — write to the same inbox. One team handles everything.

Email us

Direct line: support@tonebound.com

Response times

Most messages are answered within four hours during business days (Mon–Fri, 09:00–18:00 UTC). Weekend messages are answered first thing Monday morning. We do not outsource customer service — every reply comes from someone on our small team.

Business address

ToneBound
[Legal Entity Name]
[Street Address]
[City, Postal Code]
[Country]

For returns, please do not send to this address. Email support@tonebound.com first to receive an RMA number and the correct return-centre address.

Trade and regulatory enquiries

For wholesale, retail partnerships, press, and regulatory matters — also write to support@tonebound.com. We forward to the right person internally and respond within one business day.

For existing orders

If you have already placed an order, the fastest path is to log in to your account. Tracking, returns, and downloadable invoices are all there — no email needed.

Languages

We answer customer messages in English, Arabic, French, Spanish, and Portuguese. For other languages, please write in your preferred language — we will use translation tools to reply.

Questions? Write to us at support@tonebound.com — we answer every message personally, usually within four hours.